Support
Questions, problems or something that isn’t working: email us and a person will answer.
Email us
We aim to answer within two business days. Please tell us your restaurant’s name and what you were doing. Never send us a password. Futavel isn’t an emergency service: in an emergency, call your local emergency number.
Common questions
How does my team sign in?
In Team, add each person with a username and password, then tap Share login. They choose Manager log in or Employee log in and type the restaurant code, username and password.
I forgot my password.
Staff: ask a manager, who can set a new one on your page in Team. Owners who signed up with email: tap Forgot your password? when signing in, and we’ll email you a code to choose a new one.
Can I use it on more than one device?
Yes. Everything is kept in the cloud and syncs within seconds. Sign in with the same account on another phone or browser.
Why don’t I see something a coworker sees?
People only see what their role allows, and the owner chooses what each manager can see and do. Ask your owner or manager.
Can I use my language?
Yes. Futavel speaks English, Spanish, French, Portuguese, German, Italian, Chinese, Japanese, Korean, Vietnamese, Filipino, Russian and Hindi. Open your account menu and pick one under Language. The legal pages are in English.
How do I cancel my subscription?
If you paid on the website: Settings, then Subscription, then Manage or cancel. If you paid through the App Store: use your Apple Account subscription settings, at least 24 hours before it renews. Or email us and we’ll help.
I’m using a computer other people use.
Futavel saves your restaurant in the browser so it opens quickly. When you finish on a shared computer, sign out and clear this site’s data from the browser.
Delete your account and information
Owners can delete their account and all of the restaurant’s information in the app: Settings, Account, Delete account. Copies on our servers are removed within 30 days. Payment records are kept for as long as tax and accounting laws require.
A subscription paid on the website is canceled with it. One bought through the App Store or Google Play has to be canceled there.
Can’t get into your account? Email support@futavel.com from the address on your account and we’ll do it for you. If you work at a restaurant, ask your manager or owner to remove you, or email us.
Accessibility
We want Futavel and this website to work for everyone, and we try to follow the WCAG 2.1 AA guidelines. If something is hard to use with a screen reader, a keyboard or anything else you rely on, please tell us and we’ll work with you to fix it or find another way.
Found a security problem?
Please email support@futavel.com with what you found and how to see it, and give us time to fix it before telling anyone else. Please don’t look at other people’s information while checking.